Customer Service Excellence Training Program
Define and Deliver Service Standards That Drive Growth
In the Middle East, service isn’t a department - it’s a competitive advantage. This program builds service excellence from the ground up, equipping frontline and management teams to deliver consistency, empathy, and commercial results.
We help organisations design measurable service standards, connect them to culture and values, and embed them through role plays, emotional intelligence labs, and recovery frameworks.
You get stronger customer loyalty, higher retention, and reduced service recovery costs - powered by people who understand that every interaction builds your brand.
What You Get
01
Guest experience training (anticipation + empathy)
02
Problem-solving under pressure role-plays
03
Emotional intelligence & recovery frameworks
04
Values-to-behaviours service standards
05
Playbooks & checklists for consistency
Delivery
Pricing
USD, excl. VAT & expenses
Per cohort
Up to 25 participants
1-day immersive program
$15,000 per cohort
Additional
Cohort
$12,000
Enterprise
Rollout
multi-location or multi-function
$60,000+
Expanded Overview of What You Get:
- Hospitality-driven service standards
- Communication with impact
- Emotional intelligence in service
- Problem solving under pressure (role-plays)
- Service recovery frameworks
- Values-to-behaviour mapping
- Service Standards Toolkit (playbooks, checklists, manager guides)
Delivered in-person as an immersive, gamified workshop (1 day). Hybrid/virtual on request
Equivalent cost: ~$600 per participant - a premium service transformation program adapted to Middle East case studies.